Airbnb Refuses To Offer Traveler A Refund Because The LA Wildfires Do Not Qualify As A 'Major Disruptive Event'
Those circumstances seem to have been poorly understood by Airbnb's staff, however. According to its website, strict cancellation policies are only forfeited in the case of a "major disruptive event," classified as government travel disruptions, military or other types of violence, large-scale utility outages, or natural disasters.