The first steps have been taken in the legal appeal by Ashers Baking Company against the court judgment in the so-called ‘gay cake’ case. Its legal team has lodged papers asking District Judge Isobel ...

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File photo of Bill Gates, co-founder and former CEO of Microsoft Corporation. The billionaire believes that a company's most unhappy customers are its greatest source of learning. (Photographer: David ...

When I’m training some of the top five-star hotels in the world in customer service recovery, I tell them that there are a few secrets to working with upset, unhappy, disappointed, or even flat-out ...

Aldi stores in the United Kingdom and Ireland have a strict cartoon character policy. Here's why you won't find friendly faces on your cereal boxes.

The boss of Saxo UK has said he will bring the fight to Hargreaves Lansdown as it positions itself as the natural home for savvy investors. The retail investor platform was originally designed for ...

Ryanair recently issued one of its classic social media hit-backs at an unhappy customer demanding a refund over their seat. The airline has become infamous for its ‘ruthless’ comments on X, ...

The online debate over which chicken sandwich truly reigns supreme is always ongoing. Since the infamous Chick-fil-A versus Popeyes chicken sandwich war of 2019, customers have expressed their strong ...

With her new book, history professor Helen Zoe Veit tackles a fraught, emotionally charged, controversial subject: kids being fussy eaters. The prevailing modern wisdom is that “children have ...

For decades, research universities have relied on federal funding, with no guarantee that it will last. Now their survival may depend on compliance with the government.

It is as captivating as it is divisive: the tale of two Chinese American athletic geniuses who have so much in common but make such different choices.