The integration of AI into Contact Center as a Service and Unified Communications as a Service tools is having a measurable ...

Good communication and customer service skills are lacking in so many businesses today. Customers are frustrated and seeking out places of business where they are treated as they should be — the ...

The free training program is fully funded by the Women’s Foundation of Alabama. It’s offered in person and online at Jefferson States Shelby, Hoover campus on Tuesday and Thursday from 6:00 pm to 8:30 ...

Customer service is the direct, ... Bad customer service is any communication or experience where a consumer feels as though they are let down. ... Training in conflict resolution can be beneficial.

From workers who interact directly with customers to experts in specific fields, everyone is given an opportunity to add value to the shared knowledge of providing outstanding customer service.

CCM is an absolutely crucial part of modern customer communication. Gone are the days when document automation was sufficient. The smart and calibrated use of AI is a great example of how technology ...

In its initial response on Aug. 7, Zoom said it doesn’t use any customer audio, video or chat content for training AI “without consent.” Now it says it will not use such content in any way ...

“Zoom does not use any of your audio, video, chat, screen sharing, attachments or other communications-like Customer Content (such as poll results, whiteboard and reactions) to train Zoom or ...