Frank was created to simplify filling out a complex government form used by students to apply for financial aid for college or graduate school.

AARP Executive Vice President and Chief Advocacy and Engagement Officer Nancy LeaMond issued the following statement on the implementation of customer service changes announced by the Social Security ...

President Donald Trump’s nominee to lead the Social Security Administration pledged Tuesday that if confirmed he’d ensure ...

Planning will determine how effectively AI agents are incorporated to streamline agency processes and systems, government ...

H&R Block Inc. (NYSE: HRB) hired Phillip Miller as its new chief information security officer, effective March 31.

It is beyond disheartening that so many of those with law degrees could aid and abet this kind of bullying clearly meant to discourage attacks on the constitutionality of challenges to these and other ...

An exclusive interview with Pfizer’s Wayne Simmons on reshaping customer experience by listening to those interacting with ...

Senators asked President Trump's nominee to head the Social Security Administration -- financial technology executive Frank Bisignano -- about customer service wait times, the system's financial ...

Senators in both parties criticized customer service problems that have worsened under the Elon Musk cost-cutting effort at ...

The U.S. Postal Service is facing an uncertain future after the resignation this week ...

President Donald Trump’s nominee to lead the troubled Social Security Administration told senators Tuesday that he would ...

Amanda Eamich, a seasoned digital leader, announced on LinkedIn Monday that she has been promoted to vice president of growth ...