USPS Vice President for Customer Experience Marc McCrery said the agency is looking to switch its call center platform to a ...

SysAid has won a Bronze Stevie Award in the Customer Service Department of the Year category in the 19th annual Stevie Awards ...

AARP Executive Vice President and Chief Advocacy and Engagement Officer Nancy LeaMond issued the following statement related to customer service changes announced by the Social Security Administration ...

With less than half of consumers happy with the service they receive and only 16% of agents satisfied with their roles, ...

Singapore Airlines and American cloud-based software company Salesforce have embarked on a strategic partnership aimed at ...

Australian influencer marketing platform Fabulate has appointed Terri Owens to the newly created role of client service and operations director. Owens will be responsible for for overseeing client ...

By Aaron Geiger is the Managing Director of Manufacturing and CPG/Retail for ORTEC As food distributors confront rising ...

Fabulate has hired Terri Owens – a former executive from GroupM – to fill the role of client service and operations director. The announcement: Leading Australian influencer marketing platform ...

Kaloustian joins a leadership team at Hyland that has several new faces, including Ghai, the CEO, who was hired in May 2024 ...

It will utilise Salesforce’s Agentforce, an artificial intelligence (AI) system that deploys autonomous agents to perform ...

Executive candidates distinguish themselves through résumés and LinkedIn profiles that blend mastery of emerging technologies with proven leadership excellence.

Teal, a sophisticated managed IT service provider supporting forward-thinking small and medium-sized businesses, has won a ...