USPS Vice President for Customer Experience Marc McCrery said the agency is looking to switch its call center platform to a ...

SysAid has won a Bronze Stevie Award in the Customer Service Department of the Year category in the 19th annual Stevie Awards ...

AARP Executive Vice President and Chief Advocacy and Engagement Officer Nancy LeaMond issued the following statement related to customer service changes announced by the Social Security Administration ...

With less than half of consumers happy with the service they receive and only 16% of agents satisfied with their roles, ...

By Aaron Geiger is the Managing Director of Manufacturing and CPG/Retail for ORTEC As food distributors confront rising ...

Kaloustian joins a leadership team at Hyland that has several new faces, including Ghai, the CEO, who was hired in May 2024 ...

Executive candidates distinguish themselves through résumés and LinkedIn profiles that blend mastery of emerging technologies with proven leadership excellence.

Heena Bhambhlani, Executive Director and Global Delivery Services Forensics & Integrity Services Co-Head at Ernst and Young, ...

Three seasoned founders share their approach to managing tricky client relationships.

A major firm facing the potential loss of clients has agreed to support certain White House initiatives with pro bono work.

"On behalf of the Cerence AI leadership team, we are delighted to welcome Marion to our Board of Directors,” said Brian ...