Air Canada has been penalized for misinformation generated by its chatbot; Patagonia has been accused of letting a vendor's AI model listen to and analyze customer service conversations without ...

Can artificial intelligence be too smart for its own good? While a promising use case for generative AI is handling simple customer service tasks, one Chevrolet dealership recently learned that ...

Amazon’s launch of the AI chatbot Q represents a significant development in the integration of artificial intelligence in customer service. This advancement and others demonstrate AI’s growing ...