Too many companies launch new products or services without a process for deeply understanding what their customers truly need. They make assumptions, rely on limited feedback, or develop ideas based ...

How ChatGPT and the Six-Hat Method Present a Powerful Framework for Effective Problem-Solving The unique power that ChatGPT offers empowers the six thinking hats. The six hats, conversely, create a ...

Have you ever felt overwhelmed by the sheer complexity of a problem, unsure of where to start or how to make sense of it all? Whether it’s juggling competing priorities at work, making a tough ...

Opinions expressed by Digital Journal contributors are their own. “The solutions we have today will soon not be enough to provide unparalleled customer satisfaction. Information technology continues ...

Often leaders will think they are driving a problem-solving culture by insistent, or even just encouraging, team members to utilize the tools and templates of problem-solving. However, most ...