J.D. Power

Utility Customer Experience Increasingly Hinges on Website and Mobile App Engagement, JD Power Finds

As the nation’s electric, gas and water utilities continue to be on high alert to the threat of weather-driven outages and service interruptions, many have taken to email, text messages and mobile app ...
Power Engineering

Utility perspectives on onsite power: What the AI buildout means for generation and grid planning

Image art via ChatGPT-5. As data centers and advanced manufacturing accelerate across the United States, utilities are facing load requests that far exceed traditional planning timelines. The demand ...
jdpower

Average Household Utility Costs Rise 41% in Last Five Years

As part of its ongoing analysis of customer experience with residential utilities, JD Power tracks the average prices customers pay for electric, gas and water services nationwide. This average price ...
Grist

Utilities are shutting off power to a growing number of households

Electric utilities across the United States are shutting off power to a growing number of households, according to a recent report that also found most shutoffs happened during last year’s record-hot ...
Business Wire

Electric Utility Business Customer Satisfaction Surges as Utilities Step Up Proactive Outreach and Help Customers Manage Costs, J.D. Power Finds

TROY, Mich.--(BUSINESS WIRE)--A combination of improved business outlooks, stabilizing rates and improved communications have helped business customer satisfaction with electric utilities ...