Forbes contributors publish independent expert analyses and insights. I write about the intersection of work and happiness. The value of internal hires is such that many employers significantly favor ...

The results of a strengths, opportunities, weaknesses and threats analysis are most often displayed within a four-corner, or horizontal, matrix design. The internal-external matrix is based an an ...

If you’ve been working inside the same organization for a few years or more, this question may make you wince: Is your résumé up to date? As a career counselor, I often see people who haven’t updated ...

Whether you realize or not, your business’ customer service is directed at more than one type of customer. You have external customers: the people who pay for your goods and hire your company to ...