Key Points SIPOC is a process map used for visualizing and defining a process. It is a high-level visualization tool, so it ...

What has changed in recent years is the dramatic advancement in technology and fulfillment opportunities to improve the customer experience. However, it’s still rare to see CX directly related to ...

Each year, supply chain disruptions cost the global economy trillions of dollars. In a recent McKinsey poll, nine in ten businesses said they had encountered logistics challenges over the past 12 ...

“We’re bracing ourselves for another challenging winter. Whilst suppliers’ customer service improved in the spring, firms need to continue upping their game to ensure people can access ...

About 60,000 Dayton area residential and business customers of an electricity coalition will be switching to a new supplier familiar to several cities and townships in the region. Dynegy will take ...