Some 59% of US workers say they would not deal with a company again after one or two bad customer service experiences, according to recent research from OfficeTeam. The report was based on data from a ...

Infographic: Meet customer expectations through last-mile logistics The infographic below presents key ways that customer behavior has changed, how that behavior has made an impact on last-mile ...

For this reason, infographics is the perfect way to capture their attention. Research showed that: 90% of information transmitted to the brain is ...

Retailers have numerous opportunities to engage with customers, to provide information, answer questions and respond to complaints. To date, a large percentage (44%) of companies have left customer ...

As retailers continue to search for new ways to better engage with shoppers, many have turned to customer loyalty programs. Although most (80%) of company owners and business executives believe they ...

People constantly trade good, bad and ugly stories about their customer service experiences, but which industries cause Americans the most frustration? According to a survey of US adults conducted ...

Customer Relationships Articles. You may like these other MarketingProfs articles related to Customer Relationships: Boost Your Sales With Strategic Gifting [Infographic] How to Use Empathy in Your ...

The Powerful Reach of a Happy Customer (Infographic) You don’t have to do all the marketing yourself. Your satisfied customers will take it from here. BY LAURA MONTINI, REPORTER, INC.

Since the start of the pandemic, companies have struggled to keep up with shifts in customer behavior, especially around customer expectations. This is most acute during the last mile of a delivery, ...

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There’s a reason customer service professionals may have a sense of déjà vu. It’s because the issues they deal with today are the same they dealt with 20 years ago.